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Returns

Our number one goal is to make sure you are satisfied with your purchase. At The Palm Tree Boutique, we are here to serve you. If you are not completely satisfied with your order, we will do whatever we can to try and make it better.

  • All returns must be received within 30 days of the date your order shipped from us
  • Include your original receipt
  • Items must remain un-washed, un-worn, with the tags still attached
  • Refunds will only be issued in the form of an online store credit
  • Shipping is non-refundable.
  • Please allow us 5-7 business days to process your return once we receive it
  • All orders placed online must be returned to the online store at: The Palm Tree Boutique Attn. Online Store 6322 N. Navarro St. Victoria, Texas 77904
  • You may not return or exchange: SALE/CLEARANCE items, JEWELRY, or gift certificates.

Exchanges

Due to our limited quantities per unique style we can’t guarantee an exchange. However, what we will do is issue you a store credit, and if the right size in the right style is available, you can use your store credit to purchase that item.          

  • Please allow 5-10 days for package transit. This will ensure that we receive your return within the 30 day window.

 

Kendra Scott Jewelry

The Palm Tree boutique has received the following notice from Kendra Scott. We will be implementing these changes in our return policy effective 8.14.17.

In-store returns:

Please make sure your Kendra Scott purchases are under your name in our system, so that a record can be kept to verify the date of purchase. You do not need to keep receipt as long as we can pull it up using your name in our system. 

 

ITEMS NOT APPROVED FOR RETURNS:

  • BROKEN STONES AFTER PRODUCT HAS BEEN DROPPED
  • TARNISHING AFTER 90 DAYS DUE TO IMPROPER CARE OF PRODUCT
  • FADING OF STONE AFTER 90 DAYS OF PURCHASE
  • DAMAGES TO CHAIN, CLASP, OR LINKS AFTER 90 DAYS OF PURCHASE

 

CARING FOR YOUR KENDRA SCOTT JEWELRY

  • PROTECT THE PLATING OF YOUR JEWELRY BY REMOVING IT WHEN WASHING YOUR HANDS, SWIMMING, EXERCISING, CLEANING AND BEFORE APPLYING ANY KIND OF PERSONAL BODY PRODUCT.
  • MAINTAIN YOUR JEWELRY’S SHINE BY AVOIDING CONTACT WITH AGENTS SUCH AS SOAPS, PERFUME, LOTION, MAKEUP, HAIR AND CLEANING PRODUCTS.
  • ALWAYS WEAR YOUR RUBBER OR METAL SAFETY BACKS WITH YOUR EARRINGS TO PREVENT LOSS.
  • THE KENDRA SCOTT JEWELRY POURCH DOUBLES AS A SAFE HAVEN FOR YOUR JEWELRY’S STORAGE AND POLISHING CLOTH TO KEEP IT LOOKING BRIGHT AND SHINY.