Policies & Returns

SHIPPING

  • All orders have a non-refundable $7 flat rate shipping fee.
  • You will be provided with a tracking number once your order ships.

RETURNS

  • Eligible items must be postmarked and shipped within 14 days of delivery.
  • Return shipping is at the customer's expense.

Please ship the items back to the following address:

The Palm Tree Boutique 
ATTN: Returns
119 N. Elm Street
Denton, TX 76201

The following items are FINAL SALE:

  • Intimate wear (includes NikiBiki, bodysuits, etc)
  • Sale items 
  • Home & Gift items
Footwear is available for size exchange only.

    Online credit will be issued in the form of an e-gift card and will never expire. Once processed, it will be sent to the email address that is associated with your order / online account.

    All items must be returned to us in their original condition, unworn and unwashed  with original tags still attached.  

    EXCHANGES

    Due to our limited quantities per unique style we can’t guarantee an exchange. However, you will be issued an online credit for your return, and if the right size in the right style is available, you can use your online credit to purchase that item.

    DAMAGED & DEFECTIVE ITEMS

    Our team inspects all items for damages and defective areas prior to shipping, but things happen! If you happen to receive a damaged or defective item, please contact us and we will do our best to remedy the situation!

    • Damages must be reported to us prior to wearing the item. 
    • Please contact us within 48 hours of receiving your defective item.
    • Email customerservice@palmtreeboutique.com and provide us with a picture of the damaged/defective area. Please also include your name and order number.

    For any questions or issues regarding your order, please email customerservice@palmtreeboutique.com.

    Thank you!

    THE PALM TREE